Privacy Policy

1. Introduction

Welcome to ReelConvo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively, "Services"). This policy outlines our data handling practices and your rights regarding your personal information, specifically designed to be compliant with the General Data Protection Regulation (GDPR).

2. Data Collection & Sources

We collect information that you provide directly to us, information we obtain automatically when you visit our Services, and information from third-party sources.

• Account Information: When you register for an account, we collect your name, email address, and password.
• User Content: We collect and process the videos, audio recordings, transcripts, and blog content you create, upload, or generate using our Services. This includes video recording data stored for playback and editing.
• Usage Data: We automatically collect information about your interactions with our Services, such as pages visited, time spent, features used, IP address, and browser type.
• Communications: We collect data from your communications with us, including support tickets and chat logs via our live chat service.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data under the following legal bases:

• Contractual Necessity: To provide you with our Services, process payments, and manage your account as agreed in our Terms of Service.
• Legitimate Interests: To improve our Services, prevent fraud, and ensure the security of our platform.
• Consent: For marketing communications and non-essential cookies. You may withdraw this consent at any time.
• Legal Obligation: To comply with applicable laws and regulations (e.g., tax or financial reporting).

4. How We Use Your Data

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services.
• Process transactions and send related information (confirmations, invoices).
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests and provide customer service.
• Generate AI-driven content suggestions and teleprompter scripts as per your request.
• Analyze usage trends to optimize user experience and Service functionality.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

• Essential Cookies: Strictly necessary for the operation of our website (e.g., session management, security). These do not require consent.
• Analytics & Performance Cookies: Help us understand how visitors interact with the website.
• Functionality Cookies: Allow us to remember choices you make (e.g., language, login details).
• Chat Widget: We use a live chat service to provide real-time support. This service may place cookies on your device to identify you across sessions for support continuity.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use some portions of our Service.

6. Data Storage, Retention, and Security

Security: We use industry-standard security measures to protect your personal information. Your data is stored on secure servers hosted by reputable third-party providers (e.g., AWS). While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Retention Policy: We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

• Active Accounts: Data is retained while your account is active.
• Deleted Accounts: If you request account deletion, your personal data and content will be permanently deleted from our active databases within 30 days. We may retain certain transactional data for a longer period if required by law (e.g., for tax purposes).

7. Third-Party Services & Subprocessors

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These providers are bound by confidentiality agreements and data processing terms. Our key partners include:

• Cloud infrastructure providers for hosting and data storage.
• Video processing services for streaming and storage.
• AI services for content generation and intelligent features.
• Payment processing providers (we do not store full credit card details).
• Email delivery services for transactional emails.
• Live chat support services.
• Vetted third-party data providers for contact enrichment, SEO research, and content discovery.

8. Google API Services & User Data

ReelConvo uses Google OAuth to connect to Google Sheets and Google Search Console to provide you with enhanced features. Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• Google Sheets Access: We create new spreadsheets in your Google Drive to export keyword research data. We do not read, modify, or delete your existing spreadsheets.
• Google Search Console Access: We read website performance data (such as clicks, impressions, and keyword rankings) solely to provide SEO insights within ReelConvo.
• Data Storage: Google OAuth tokens are stored securely in our database and are used exclusively to authenticate API requests on your behalf. We do not store the contents of Google Sheets or raw Google Search Console data beyond what is displayed in the app.
• Data Sharing: We do not share, sell, or transfer Google user data to third parties.
• Revocation & Deletion: You can disconnect your Google account at any time from the Settings page within ReelConvo, or by revoking access through your Google Account permissions. Upon disconnection, we immediately delete your stored OAuth tokens from our systems.

9. International Data Transfers

Our Services are hosted in the United States. If you are accessing our Services from the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use, please note that your information may be transferred to, stored, and processed in the United States and other countries where our service providers locate.

We rely on standard contractual clauses (SCCs) and adequacy decisions where applicable to ensure your data is protected in compliance with GDPR requirements during international transfers.

10. Your Rights (GDPR)

If you are a resident of the EEA or UK, you have the following data protection rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to be Forgotten"):You have the right to request that we erase your personal data, subject to certain exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Object: You have the right to object to our processing of your personal data.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise these rights, please contact us at privacy@reelconvo.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority if you believe we have violated your rights under the GDPR.

11. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Marketing Communications

We will only send you marketing emails if you have explicitly consented to receive them. You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link at the bottom of any email we send or by contacting us directly.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: